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Involves an independent mediator (someone who doesn’t take sides and who won’t gain or lose anything by the outcome). They will help you and the other person or company find a solution to the problem. You and your opponent, not the mediator, decide what will happen and the terms of any agreement you make. But the process is voluntary so you cannot force the other person or organisation to take part. Mediation and conciliation themselves are not binding, but they can be made binding if there is a signed mediated agreement. What is said in a mediation session is confidential, so it cannot be used in court later. Only the resulting agreement can be enforced by the court. In practice, people tend to keep to a mediated agreement because they have prepared its terms themselves. You can use mediation and concilliation for a range of different problems