Context and overview
- Policy prepared by:Gail O’Donovan
- Approved by management on:23/03/16
- Policy became operational on:23/03/16
- Policy reviewed:01/03/17, 13/03/18
- Next review date:01/03/19
Westminster Insurance Ltd values the personal information you provide to us and want to ensure that it used only as you would expect. This Privacy Notice explains how we protect your privacy and how you can control what personal information we hold and how we use it.
When you provide your information to us via our website, by email or over the phone we only ask you to supply information that we need in order to provide the service you have requested.
To enable us to provide insurance quotes, insurance policies, and/or deal with any claims or complaints, we need to collect and process personal data about you.
Similarly, if you wish to engage in an Introducer-Resource Partner agreement, we need to collect and process personal data about you.
We do not store card details.
We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our webmasters. This is statistical data about our users' browsing actions and patterns which allows us to ensure that content from our site is presented in the most effective manner for you and for your computer.
How the information collected is used
Personal information provided to Westminster Insurance by you will be used to:
- provide you with the service or information you’ve requested
- keep you informed and updated on relevant products you may be interested in
- improve our website and the range of services and products we provide
- provide you with useful information about data news, events and conferences
- administer your account
Personal information will not be sold to third parties or provided to direct marketing companies or other such organisations. Personal information collected and/or processed by Westminster Insurance Ltd is held in accordance with the provisions of the Data Protection Act 1998.
Demographical and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of the company's website. Any disclosure of this information will be in aggregate form and will not identify individual users.
How we store information collected
Information which you provide to us will be stored on our secure server which is hosted by a third party contractor in London UK. Information that we collect from you will not be transferred outside UK, except for administration access and backup purposes.
Your information may be accessed and processed by staff operating outside the EEA who are authorized by us.
By submitting personal information, you agree to the storing and processing and access as set out above.
Who we share your information with
Personal information provided to Westminster Insurance Ltd by you will be shared with certain third parties who are essential to the provision of the service/product being provided and/or to perform activities on our behalf. This includes the insurance underwriters, claims agents and service providers. By supplying this information, you are consenting to Westminster Insurance Ltd sharing it with essential third parties.
We may need to share your data with sub-contractors who may be located outside the European Economic Area (EEA).
We may also disclose your personal information to third parties if we are under a duty to disclose or share such information in order to comply with any legal obligation or to protect the rights, property or safety of Westminster Insurance Ltd, its staff or others.
Our legal basis for processing your personal information
Much of our processing will be under the basis of “contract”.
‘Date processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract’
Put simply, we need and use your personal information to provide you with the service or information you’ve requested.
However, where we are communicating with you regarding products and services you may be interested in receiving from us in the future our basis for processing is ‘consent’ which you have given freely. This consent may be withdrawn at any time.
Should you wish to not receive information from us in the future you can quickly action this by clicking the unsubscribe link you will find on our marketing e-mails or by sending your details to email@example.com and we will remove your consent immediately.
Please note that should you wish to withdraw your consent this may prevent us from being able to provide the required product or service.
None of our programs specifically instruct the creation of cookies, but dependent upon the configuration of your browser your system may create cookies. If cookies are created, it is only to enable the correct functioning of the site.
We do not save or use these cookies for any purpose other than the correct functioning of the website and we do not share this information about you.
Please refer here for a simple explanation of what a cookie is, what it does and its value.http://www.bbc.co.uk/privacy/cookies/about
Information – your right to access, rectify, block and remove
The Data Protection Act 1998, and more recently the General Data Protection Regulation, gives you the right to:
- access the personal data and supplementary information we hold about you
- be aware of and verify the lawfulness of the processing.
If at any stage, you would like to check the information held by Westminster Insurance Ltd about you please contact us. We reserve the right to take reasonable steps to confirm your identity before making any disclosure of information.
We will send you the information within one month in the format you prefer; by letter or in electronic format. There is no charge for this service.
In certain cases, you may have the ability to view or edit your personal information, in ‘your account’ area online.
Following your request for access, you can request rectification or removal of your data. This can be requested if:
- The personal data is incorrect;
- The personal data is incomplete or not relevant to the specific purpose for which it was collected;
- There is no compelling reason for its continued processing.
Westminster Insurance Ltd will answer your request within one month
To block or remove
You may request that your data is:
- Blocked: meaning it is still held but cannot be processed in any way.
- Removed: the full deletion of your data
If we feel unable to take action in response to your request to block or remove the data we will inform you of our reasons for this and your right to complain to the supervisory authority and to a judicial remedy.
Please note that should you wish to block or remove your data this may prevent us from being able to provide the required product or service.
What to do if you have a complaint
If you have a complaint please contact our Data Protection Officer, Gail O’Donovan at firstname.lastname@example.org who will deal with your request promptly.
If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns/
Most recently updated 01/03/18.
If you would like to see earlier versions, please contact email@example.com
Any queries or concerns about privacy on this website should be sent by email to firstname.lastname@example.org